Philosophy

It is our belief and our intention to sell a high quality product at a fair price and to make it available to our customers through the best means. We consider our stores to be our distribution partners and we have quality literature and packaging to help you sell our products. We believe that the best means to help our customers feed their birds is by having high quality, reputable independent stores carry our products. However, selling our products requires education, training and practice through use.Although we do not require stores to feed our products to their own birds in order to become a dealer, the ability to demonstrate proper use of our products has proven to be the best way to share our safe and reliable feeding protocols with the consumer.

Policies

PRICING is established to provide a fair profit margin between the store and us. We include freight in our pricing to our stores. We do not support Internet eCommerce or other stores that advertise deep discounts on our products.

SHIPPING services and drop shipping services carry a minimum mark-up to cover our cost. We use Fedex, UPS, and the US Postal Service, whichever we feel serves our customers the best. We are very responsive and usually ship within 24 hours of receiving the order.

DISTRIBUTION is established through well-known and reliable independent dealers. We do not compete with our stores for the customer's business. We refer all inquiries to stores whenever possible. We do not sell to mass merchants like PETCO and PETSMART and do not intend to do so in the future. In some areas we have professional distributors. In these cases we support the distributor and refer all stores to them for service. We do not sell seeds, treats or edible toys.

CUSTOMER SERVICE is provided by telephone, emails, faxes, and field support. We provide valuable presales and after sales support to new bird owners using our weaning foods for the first time. We are available for free nutrition counseling, guidance on feeding protocols, and even veterinarian consultations between the hours of 9 AM and 4:30 PM CST. In the unlikely event we cannot answer a call immediately, we return all telephone messages within 24 hours.

ORDERING is handled most efficiently if the order is faxed or emailed by 12 noon. We keep confidential, locked files of all order information including credit card information as a service to our stores and customers. A credit car number left on file with us assures a timely shipment. Standing orders and reorders are also handled efficiently to allow the store more time to attend to other things.

Would you like to become a Scenic Bird Food dealer?

Download an application, fill out the form and fax it back to Scenic Bird Food to become an authorized dealer. Call us if you have questions.
TEL: (800) 327-7974
FAX: (763) 559-0789